Solutions that Customers Love
Proactive command and control
A solution that provides a single platform to establish a command and control formation over availability, performance, resource consumption, response times and service level from the infrastructure level, middleware and applications, plus the business service level and business processes performed at the same time as the automated analysis of abnormal trends and forewarning.
Managing a support formation based on a unified ITSM platform
A solution for running an organizational support formation that allows a mechanization of a wide variety of support processes and service supply through incident and problem management processes, managing changes, running assets and tasks.
This solution is based on one CMDB that is shared by the BSM and ITSM solutions.
A solution for datacenter mapping and an automation of services creation, servers, databases, communication equipment, applications, etc. as well as an automation of changes over these infrastructures.
This solution runs virtual and physical environments as well as internal and external cloud environments with a variety of operating systems and allows the organization to reduce the amount of managers needed to run the datacenter.
A solution for running batch processes that crosses platforms, applications and systems.
It is based on the leading timing tool, which enables central management and control over the organizational batch process, reduces the time needed for the mechanization of a new process and allows for prioritization of malfunctions in the processes according to the service that is affected by the process.
A solution for supervision of synthetic and real transactions, with an analysis of response times, transaction success / failure, identifying problem origin and identifying the number of users affected by the performance and availability problem.
A solution for establishing and operating the CMDB formation. This module allows for automated mapping of the IT formation from the level of infrastructures to the level of business services. This solution is based on the abilities of automatic discovery and the federation of organizational information.
The solution is the basis for all BSM solutions.
Application release automation
A solution for the mechanization of processes meant to transfer versions of the application from development to production, while supporting a variety of development platforms and infrastructures.
Establishing and managing a private/community/public cloud
According to the Matrix cloud building module and based on the BSM infrastructure.
Planning the proper architecture, building practical ROI strategy
Building infrastructures around the leading products in the market, reducing risks and allowing a faster time to market.
Matrix combines the market’s best practices with the lessons from failed BSM projects and issues that are unique to each organization. The Matrix approach to methodology is pragmatic and it operates under the" just in time" technology and" just enough" technology mantra.
Representing and implementing the leading solutions
Realizing ITIL in practice
How to switch from ITIL to pragmatic work methods that are based on organizational tools? How to avoid the VITIL syndrome (moving through ITIL without any real benefits)?
How to protect the manufacturing environment from critical malfunctions that are the result of unsupervised changes 80% of the time, without creating a development bottleneck due to management of these changes?
Just Enough CMDB
Pragmatic and evolutional approaches to populize CMDB.
Development and manufacturing
Can they go hand in hand? How to smooth the edges between development and manufacturing and guarantee an effective switch between them? What is the Devops approach and how can transferring to a cloud bring the organization closer to NOoops?
Operation is sophisticated
Combining knowledge management in operation processes.