The unique Matrix Mobile Center of Excellence operates within the Financial Solutions and Technologies Division. The Center offers knowledge, solutions, methodologies, and extensive experience in the development of enterprise applications and their migration to an environment of mobile phones and PDAs.
The Center can convert nearly any mobile phone into an advanced work tool for technicians, sales people, security personnel, trainers, and others, and connect it optimally to the information and operational system of the organization.
The Center operates as part of the Multi-channel Center of Excellence at Matrix to assist clients in maximizing the value of the organization's contact points with customers, partners, and vendors on all channels (ATM, CRM, Internet, mobile, mail systems, and more).
The mobile applications were designed for use in two main environments:
Mobile employees, agents in the field, and managers. It is possible to connect field personnel (sales people, technicians, messengers, installers, managers in the field, remote employees) to such enterprise information systems as CRM, ERP, BI, and others. The field personnel can view and update data in real-time by interfacing directly with the enterprise IT systems.
Self-service applications. Applications that enable self–service to customers, vendors, and partners, for example the management of personal accounts from mobile devices for banking, financial, telecom, and other services.
Unique Infrastructure
The infrastructure product used to implement the mobile systems is the Matrix Mobile Information Server (MMIS), which makes possible data transfer in real-time from mobile devices to the organization's information systems and vice versa. MMIS supports over 350 mobile devices, including mobile computers, cell phones, hand-held computers, tablet PCs, etc. The MMIS server is designed to enable tens of thousands of customers to work simultaneously with the enterprise systems, and it includes a secure mechanism to allow management of personal accounts, customer portfolios, and the like.
Development in a Wide Range of Technologies
The Center can perform development in a range of environments, including Win Mobile, J2ME, BERW, Symbian, iPhone, and Blackberry.
Advanced Testing and Research Lab
The Center operates an advanced technology lab for testing and research of novel technologies in the mobile field, both in the area of hardware and infrastructure and of software and operating systems.
The Lab staff maintains close contact with representatives of the data departments of Israeli mobile carriers, which contributes greatly to the success of the Center's projects. Furthermore, the Lab offers a cooperative environment for start-up companies active in the field to help integrate the tools they develop as ancillary components in large projects.
Mobile Solutions for Customers
Mobile self-service interfaces for operational systems (banking, financial investment, advanced tools for credit card companies, and the like), customer surveys and questionnaires, mobile portals and information sites, customer marketing and operational services.
Bank2go: Customers can obtain data and perform a wide range of operations from any location in real-time, including:
· Account activity
· Deposits/withdrawals
· Credit card charges
· Transfers between accounts
· Checkbook orders
· Securities monitoring and trading (real-time data, news and updates, alerts, virtual stock portfolio, buying and selling of stocks)
Ultra-credit: Mobile site / cellular applications connected in real-time to the information system of the organization, which displays the following information to customers:
· Up-to-date status of personal accounts (account status, credit card charges, transfers between accounts, payments, securities, loans)
· Updating of personal profile
· Quick loans and payment rescheduling
· Special sales and personally targeted marketing information
· Useful rules for budget planning (foreign travel, remodeling, weddings, etc.)
CallDinator: Customers waiting in queue are redirected for automatic call coordination with customer support by means of the mobile phone. Provides the best solution and reduces the time of customer service.
Mobile Technicians
· Management of service call procedures for mobile technicians
· Attendance monitoring, service calls, assignment scheduling, spare parts inventory management, equipment orders and sales, equipment returns and credits, failure handling and alerts
· Full integration with the enterprise systems
· Solution for ancillary processes such as logistics, sales, data cleansing
Back office environment for the management of service calls, assignment of technicians, and more
