Effect specializes in the implementation and integration of CRM projects on the Microsoft Dynamics CRM platform and in the development of add-ons and specialized solutions for vertical industries.
Our Dynamics Global Services is a first-of-its-kind, unique, and powerful delivery model that combines the most advanced Dynamics CRM knowledge and expertise in EMEA with leading offshore development, QA, and training capabilities.
We built our global services on the combined resources of Effect and Matrix Global
Effect is the home of the most advanced and versatile Dynamics CRM workforce. Our highly motivated, multi-cultural team of professionals is unique in its exceptionally low attrition rates and high flexibility.
Effect provides onsite delivery and offshore services worldwide, including:
• Complete project management
• Microsoft Dynamics CRM best-in-class software development
• Outsourcing of professional personnel
• Consulting
• Testing and QA
• Version upgrade consulting
• Training
The Dynamics Framework
Configuration platform that makes customization as easy as drag-and-drop. The framework includes a productivity pack, add-ons, and modules facilitating shorter development time-frames, reduced costs, and lower risks.
Dynamics Hi-Tech Solutions
Custom-designed solution for sales and service in the hi-tech industry, with an integrated customer portal that allows self-service support through the Internet, an advanced install base, knowledge base management, and technical case management.
Dynamics Service Desk
Advanced service platform that provides the tools needed to increase internal customer satisfaction by increasing the visibility of process productivity using SLA modules, a self-service portal, collaboration and knowledge sharing, and potent analysis tools.
Dynamics Automotive Solutions
Effective, easy-to-use CRM solution that facilitates comprehensive vehicle rental and leasing processes by analyzing customer purchasing paths and decisions, and managing the consumer relationships throughout the ownership cycle.
Dynamics Contact Center Solutions
Out-of-the-box, real-time customer relationship system that enables full integration with telephony (CTI), caller identification, case management, alert, and automated workflow procedures as well as strong analytical reporting capabilities.
Dynamics Capital Market Solutions
End-to-end solution designed specifically to meet the needs of investment professionals, insurance companies, and brokers, providing a 360-degree view of the customers, including associated transactions and audit trail.
