The telecom division of Matrix provides development, implementation, and consulting solutions for the range of computer-related needs of the telecom industry. Matrix is the leading integrator in Israel in the area of customer care and customer relationship management systems for the telecom sector. The unique strength of the division lies in the combination of its technological expertise with in-depth knowledge of the relevant content area.
· Development and implementation of dedicated systems for billing, marketing, and service
· Customer relation systems for improved competitiveness, quality of service, and revenue enhancement
· In-depth understanding of the content areas relevant for communication and telecom organizations (landline, cellular, and ISPs)
· Dedicated “boutique” outsourcing of various systems, and the availability of skilled personnel in areas requiring specialized expertise
· Custom-tailored solutions designed to meet the needs of the sector
· CRM systems. Matrix implemented complete CRM systems for most of the leading communication firms in Israel. The division executed over 15 large-scale projects and created a unique specialization and knowledge center that combines CRM knowledge with in-depth understanding of the challenges of the sector.
· Billing. Matrix professionals in the field are involved in the execution and management of several critical development and implementation projects in this area.
· Developers and content specialists are involved in the flagship development projects of communication firms in the area of ERP, BI, marketing, engineering, and the Internet.
· Revenue assurance. In-depth examination of the organization’s income structure, both manually and by means of various analytic tools.
· Development and support of sales systems for telecom organizations.
· Solutions for telecom engineering groups
